We give you 8 tips for real estate agents on how to deal with agents on the other side of the transaction
From announcing the sale of a property, to working with buyers, no matter what side of the transaction you are in, signing the contract can be quite complicated for everyone involved.
Manage visits, schedule appointments, give and collect feedback, go through the entire transaction from inspections, repairs, appraisal, credit approval and arrive near the table where they close the deal. There are many things that a real estate agent does and that need follow-up.
Unfortunately, drama is a very lively thing in real estate transactions, and the most unusual and exotic things have their own way of arising. Managing the buyer and seller requires 100% concentration to ensure that everything runs its course, that they continue doing what they owe and that they are not lost.
In addition to handling buyers and sellers, the last thing you need is for the real estate agent on the other side of the negotiation to become a problem. With the few barriers that exist to be a real estate agent, and the improvement of market conditions, they have caused the number of real estate agents to increase, and the reality is that not everyone is well trained and does not know how to be a real estate agent.
At the same time, there are many real estate agents who continue to transmit and teach bad habits, which have no regard for the protocols of their interactions – with very little awareness of the impact of their behavior.
Here are 8 tips for real estate agents that will let you know what characteristics to identify, to know when you work with a problematic agent:
The agent who explains too much and makes bad samples
The property sample instructions say “busy” or “call agent” without giving more information.
When the attempt is made to schedule an appointment, you realize that it needs to be done 24 hours in advance, that someone is going to have to wait for you at home and that you only have X or Y hours available.
That can be very good if you were only showing a house to your clients, but being a real estate agent usually means having to show 20 or more properties to a buyer, who is not even from the city and has a carefully planned itinerary, and who does not It allows many changes to the agenda.
Is it fair with the other 20 properties that you change the schedule of your visit just because one has specific requirements that were not communicated? The same for a property that you are going to visit and that was confirmed. If there is a mailbox with the key, and the seller or agent opens the doors to show it, without prior notice, it gives you the message that the seller or agent does not trust the system and they will be following you all the time.
“Showing” and “explaining” everything, whether you want to hear them or not. They will keep you in the house longer than necessary, delaying you to get to your other appointments. You often don’t have room to say a word, and you can’t stop them because they go on and on.
What does a real estate agent do in these cases? Although it is almost impossible to anticipate what the situation will be before an appointment, contact the agent to find out what kind of things will be part of the sample. Ask the agent if someone else will be present, and ask if there are pets on the property. If so, ask them not to be or are locked only during the sample (so they don’t try to run away when they arrive). With these and other questions that you can think about at the moment, you will know what to expect in advance and prepare your customers in Capital smart city Islamabad.
He believes that in addition to knowing how to be a real estate agent, he is also an expert in all things – they love to play as an inspector, appraiser, insurance agent, contractor and designer. They make pretentious claims without validity or support, things like “this offer is based on the comparable ones that we attach because the property would never be valued for more than that, etc.”.
Despite his expert status, there is nothing but error after error in his handling of documents in the transaction. They have no idea that they can put their reputation at risk, offering what they consider “opinions based on fact” that they believe, and that they have already convinced their clients to consider truths. And as a result, they have created unrealistic expectations that cannot be fulfilled.
What does a real estate agent do in these cases? This agent can be difficult to handle because it is not only your problem, but they have most likely already stained the perspective of your clients, and they do not like to appear uninformed, vulnerable and will seek to put another face in front of their clients.
Try to work from a position based on real events, protocols and processes, to help dispel misperceptions. And as difficult as it usually is, try to take a cooperative tone and emphasize that you want to help the transaction come to fruition, and that you are there to help.
The problem maker
There are agents that are simply always part of the problem, and never of the solution. They are not proactive at all and do not know how to be a real estate agent at critical moments. When a problem arises in a transaction, they just drop it into the hands of the other agent, they don’t try to find solutions together. This is particularly frequent during repairs.
The buyer’s agent ends up doing all the work to get estimates because he can’t take anyone home, or he doesn’t have a group of people to contact. That may be the case of a new agent, but someone who has been in the market for a while, should already know what to do.
What does a real estate agent do in these cases? The good thing about this situation is that it allows you to step forward and call your contacts to make things happen. If you know how to solve the problem, then do it. You will be relieved that it is being resolved instead of stressing out if the agent has contacted someone or not. Not all real estate agents are the same, in an ocean of thousands, this is one of those opportunities to distinguish you from the rest.
The one who does not respond
This is a classic. You have a request for feedback that you already sent six times. Corroborated your email twice, you have called, sent messages and personal emails and, even so, no response.
They usually believe that they don’t have to tell you what they thought of the visit. After all, they don’t really remember the house, and they don’t think they have to give you those answers. And if it gives you feedback, they just say that “your customers are not interested in the property.”
What does a real estate agent do in these cases? Start educating them since you schedule the first appointment, how the feedback process works. Explain that you really expect to receive comments about your visit, how you will contact him and through what means.
Explain that, sometimes, no matter how much follow-up you give, many agents do not answer you, and that normally when a client is interested, agents usually answer immediately after the visit. If they do not want to lose their place being considered as buyers, they will be sure to answer you.
He who works in the procession
This agent wants to send all the emails of the transaction to a group of ten people – assistants, assistant assistants, transaction coordinators, and coordinator coordinators. Why achieve something with one or two people if you can have ten?
Everything is duplicated and an excess of reply emails begin to stack in your inbox. This becomes a burden for the other agent, who seeks to forward things to a client who can no longer find the information he is looking for.
Thousands of emails come and go among the entourage on the same subject, but with different words. The other agent ends up being handled by a whole team of people about every aspect of the transaction, with too many hands in the pot in buyproperty, every change becomes tiring.
What does a real estate agent do in these cases? Tell everyone involved how you intend to communicate and how things work best for you, so you don’t have many emails asking you the same thing about different people.
Show the transaction process to the other agent, on a calendar and clearly, and explain that you will have each step marked on a date, and that for each one you will be contacting him to verify the progress.
Although you cannot control the other agent, or how many are involved on your side, you can at least act against duplicate and unproductive processes.
The offer is destined to fail from the beginning. It is very low and just because it was exactly what your client wanted to do. Despite that, the agent of the sellers works to get them a respectful counter offer. When does he show it to his clients? Who knows, not even a confirmation email.
After several follow-up emails, days go by and nothing. Not even an apology from the other agent, for not being able to get an answer from the buyers, or an answer with the truth – that they found another property. Why bother making an offer then?
What does a real estate agent do in these cases? When the offer is made, ask the other agent for more information to be more sure where the customer is coming from, what their situation is, etc. This will help you to send the message to your sellers, and also handle your client’s expectations in an appropriate manner.
Sometimes, just because you receive an offer does not mean that it will result in a negotiation with a mutual agreement. And sometimes, shoppers just walk around throwing darts, trying their luck in the market before deciding to be more serious, because they stopped taking them seriously because they are offering everywhere.
He who does not warn
They inspect inspections, tours and other visits with very little or no anticipation, and practically without giving information about who is coming or what is happening. This agent feels he doesn’t have to tell you that people will come. Shouldn’t the seller and his agent have the right to know who will be going around the house for hours?
What does a real estate agent do in these cases? Instead of waiting or assuming that the agent will do the right thing, communicate your expectations directly, about how much time in advance you require for any appointment that requires access to the house. Ask who will attend, including your name.
This agent has another job and disappears for days. Does not answer emails, messages or calls on time. Although they do a very good job hiding this from their clients and the other agent, they don’t have time to be a real estate agent
Despite the plans they make, if you are on the side of the sellers, you will not hear an inspection from them until the last possible day to do so. They do not expect to do anything on a particular day, but expect everything to be possible on any day . They are usually late for each step of the contract, and getting information from their customers is more than frustrating.
What does a real estate agent do in these cases? Know the times and days of communication of this agent, and from the beginning ask them how is the best way to contact them. Explain or remind them that you will need to keep your client informed, as well as all parties involved on the client side. Give them a plan on how to get to the end of the contract, and start copying to their office, if any, in all your emails, as well as to your own office and coordinator.
Tell your office or coordinator why you are making this decision, and see if it is possible to have an assistant from the other agent to send information more easily. If they have an assistant or someone else with whom you can keep track of the process, the better.
Although there is not always an easy solution to deal with problematic real estate agents, and every situation is different, if you are diligent and competent you will be part of the solution. Use these tips for real estate agents to identify and avoid them if you can. And if not, use these real estate agents as an opportunity to grow, distinguish yourself from the rest and strengthen your people management skills. Eventually, things fall by their own weight and the real estate market ends up charging these bad behaviors.